We know, sometimes things go wrong. We hope not very often, but it happens. So we make things simple…
Item arrived damaged?
We make every effort to eliminate this with our robust packaging techniques, but sometimes things break. If your item arrives damaged in transit, please contact us and briefly explain the issue. Please also include a photo of the both the damaged item and the packaging. This helps us to take the issue up with the courier. You will then be offered a replacement at no extra cost, obviously. Sometimes we may ask for the damaged item to be returned, if this is the case we will issue you with instructions and we will pay for the return postage.
Important: Please contact us as soon as you recieve your order and no more than 3 days after your item has been delivered to report it damaged. This is important for us to be able to resolve this issue.
I’m not happy with my purchase
Sad face. We sincerely hope this doesn’t happen as we go to great lengths to both describe our items as well as take accurate photos of them, but we get it, sometimes you might just not like it. If you’re unhappy with the quality of the item you have received, contact us. Explain the issue. We will then provide you with return instructions. We will ask you to pay for the return postage in this instance and send the item to us using a tracked service. Once we receive your item, we will issue you with a full refund upon receiving the item back in the condition it was sent to you in.
Important: Please contact us no more than 7 days after your item has been delivered if you are unhappy with your purchase.
Not received an order?
If you placed an order more than 7 days ago and you have not recieved it, please see our Shipping Information page.
Important: Please contact us after 7 days if your order has not been received. Please don’t leave it any longer than 14 days to contact us, no order should be taking this long to reach our customers.
Honest, Friendly and Fair
Please rest assured we always aim to be honest, friendly and fair when things go wrong.