Shipping Time
Please note that all orders will be shipped as soon as possible, that’s in our interest as much as it is yours! However we always aim to make sure our shipments are accurate and fault free, so please allow us 24 hours from the time you place your order for us to despatch it. This could be 48 hours over a weekend/bank holiday.
For UK orders, using our 48 hour tracked FREE shipping service, please allow 3-5 days typically (although we aim to be closer to 3). If you have not received your order after 7 days, please contact us and provide us with your order number, name and address, so that we can track what’s going on for you.
Packaging Materials
We are very keen to do our bit to help the environment with our packaging. We use 100% recycled card for our boxes by a company called Triplast. We also use their recyclable parcel tape and inside the box we use their recyclable biodegrabale bubble wrap. There may be times we have to use an alternative where supply is an issue, but rest assured, if we can use a eco-friendly solution with our packaging, we will. Check out our blog post all about our packaging system!
Returns and Refunds
Please see our Returns & Refunds page.